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Judging Your device status from WiFi LED Indicator：

1.The device failed to connect to your router:

The LED blinks once every 2s, and the device is offline, it means it failed to connect to your router.

In that location are some reasons causing this trouble:

a. The WiFi strength is weak. Your router is likewise far away from your device, and at that place may be some interference in the environment.

To solve it, please take your device close to the router. If the problem nonetheless exists, please cut off the power of device and power information technology upwardly again.

b. Brand sure you lot are not using the 5G WiFi when you adding the device. If you are connecting to 5G WiFi, delight delete the device and re-add via 2.4G WiFi. Some WiFi Hue/Span may not compatible, this is rare.

c. Make certain your router settings don't open the MAC address filter.

d. One normal router ordinarily supports most x-xv devices(including telephone, PC, tablet, and all other devices that connects to the same router). Please make sure the number of devices currently connecting to your router doesn't exceed its max limit.

e. Make sure that your Wi-Fi SSID and password don't comprise special characters, for example, the Hebrew, Standard arabic characters. Our system can't recognize this characters and so fail to connect to the WiFi.

  1. The device has successfully connected to the server, but hasn't been added to the user's business relationship:

Ordinarily, there are two reasons lead to this result:

a. The owner has deleted information technology from the account, it doesn't belong to whatsoever accounts at present, but the device nevertheless recognize the previous WiFi.

b. During adding procedure, the app has completed the communication between smartphone and device, the device has obtained WiFi countersign, but when binding it to the user's account, the network is interrupted.

Solution: Please re-add.

  1. Failed to connect to the server. Network interrupted or DNS cannot resolve the address.

The LED indicator quickly blinks twice and repeats, which means the device has continued to the router just fail to connect to the server.

a.Unable to Visit the Internet

If the extranet cannot be accessed, then utilise your phone or PC to visit the Internet. If successful, endeavour to connect your device again.

If you have stopped paying Internet fee or extending your network service, you can't visit the Internet.

b. Bandwidth Occupied

You lot may have downloaded likewise many files at the same fourth dimension, which occupied nigh of the bandwidth, thus your device did non have enough bandwidth to connect to the server. If so, please stop downloading and effort to re-add your device.

c.More than ane router with the aforementioned SSID (proper noun)

You may accept more than than one router with the same name, and your device may have continued to the non-networked one. In this case, you should reset your router name and cull the networked one to connect. Then try to connect your device again.

d. More than one DHCP server on 1 network

There may be errors existing between router topology. In this case, please check the connection way between routers, and so try once again.

eastward. ARP Attacked

If you take checked all to a higher place and found them no issues, possibly some final of the local expanse network you are locating has afflicted ARP virus. We suggest yous to manually demark gateway and MAC accost, then try again.

f. Firewall Settings

You may have opened firewall or some security software. In this case, please temporarily close them and try to connect the device over again.

k. DNS Server Inaccessible

Subsequently making all above checks and finding them no bug, the possible problem should exist DNS error. Please manually change DNS server address and attempt once more.

After making all above checks and find no problems but still failed, the possible problem should exist DNS error. Delight manually change DNS server address to 119.29.29.29. Then try to re-add your device.

h. IP address conflict

Please close all other connections that connect to the router. Then endeavour to re-add your device.

You can also ping our server accost on your reckoner. Please select the server accost according to your location. So send the result to our support.

  1. The led indicator doesn't work. When powering the device up, it is non on. Printing the on/off button, it is not on.

The circuit may be damaged, please send it back to usa for testing.  If users make any hardware modifications or re-burn firmware by themselves, which causing the loss of device firmware, we practise not provide any sale service, the user must bear all the losses and expenses.